Professional Conduct and Nondiscrimination Policy

Professional Conduct Expectations

Everyday Speech is committed to maintaining the highest standards of professional conduct in all continuing education (CE) activities. We strive to create a learning environment that is respectful, inclusive, and supportive of diversity, equity, and inclusion. All individuals involved in the planning, delivery, and participation of Everyday Speech CE programs are expected to uphold these standards.

• All instructors, course planners, staff, and partners associated with Everyday Speech CE activities are expected to:
• Demonstrate professionalism, ethical behavior, and integrity
• Respect the rights, dignity, and perspectives of all learners and colleagues
• Provide content that is accurate, evidence-informed, and within their scope of expertise
• Engage in respectful communication and collaboration
• Comply with all applicable ASHA CE policies and requirements

Any behavior that undermines a safe, respectful, or professional learning environment will not be tolerated.

Nondiscrimination Commitment

Everyday Speech does not discriminate on the basis of race, color, ethnicity, national origin, religion, sex, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

We are committed to fostering diversity, equity, and inclusion by:

• Ensuring CE content reflects diverse perspectives and experiences
• Providing equitable access to learning opportunities
• Maintaining a learning environment free from harassment, bias, or discrimination

Policy Communication

This Professional Conduct and Nondiscrimination Policy is shared with all instructors and course planners during onboarding and course planning, included in instructor agreements and planning materials, and made available to learners through course materials and/or the Everyday Speech website. Concerns or violations may be reported to the ASHA CE Administrator, who will address issues promptly and in accordance with ASHA CE policies.

Accommodations Policy

Everyday Speech is committed to providing equal access to continuing education opportunities for all participants. We strive to offer reasonable accommodations to individuals with disabilities in compliance with applicable laws and ASHA CE requirements. Accommodation requests are reviewed on a case-by-case basis to ensure appropriate and timely support.

Accommodations Process

Participants who require accommodations to fully engage in a CE activity may submit a request in advance of the course by emailing [email protected]. Reasonable accommodations may include, but are not limited to:

• Captioning or transcripts
• Accessible digital materials
• Alternative formats when feasible

Policy Communication

This policy is:

• Included on course registration pages and/or confirmation emails
• Available on the Everyday Speech website
• Communicated to instructors and planners to support inclusive course design

Continuing Education Refund and Cancellation Policy

Everyday Speech aims to be transparent and fair regarding refunds and cancellations for CE activities.

Refunds

• Refund eligibility, if applicable, will be clearly stated on the course registration page prior to purchase.
• For paid live CE events, refund requests must typically be submitted prior to the course start date.
• No refunds will be issued for completed courses or partially completed asynchronous activities, unless otherwise stated.

Cancellations and Changes

• Everyday Speech reserves the right to cancel or reschedule a course due to unforeseen circumstances.
• In the event of a cancellation by Everyday Speech, registered participants will be offered a full refund or alternative access to the course.

Policy Communication

This policy is:

• Available upon request
• Clearly communicated during registration
• Included in confirmation emails and course information pages

Continuing Education Complaint Policy

Everyday Speech is committed to providing high-quality continuing education experiences. We welcome feedback and take all complaints seriously.

Submitting a Complaint
Learners may submit complaints related to any aspect of Everyday Speech continuing education activities, including course content, instructors, delivery methods, accessibility, or administrative processes.
Complaints should be submitted in writing and include:

• The learner’s name and contact information
• The course title and date (if applicable)
• A clear description of the concern or complaint

Complaints may be submitted by emailing [email protected].

Review Process
All complaints are reviewed by the appropriate Everyday Speech team. We may contact the complainant for additional information if needed. Reasonable efforts will be made to acknowledge receipt of the complaint and provide a response in a timely manner.

Record Keeping Policy

Everyday Speech maintains continuing education records in secure, password-protected digital systems. Records include course information, participant completion data, evaluations, complaints and resolutions, and related administrative documentation. Access to these records is limited to authorized staff only.

Records related to continuing education activities are retained for at least four (4) years. After the required retention period, records are securely deleted or destroyed using industry-standard data protection practices.

Everyday Speech uses regular system backups to protect records from data loss and to support recovery in the event of system failure or security incidents.